Lee Young, IT Manager
Company Profile: Gr8works is an scottish company specializing in telemarketing for UK phone carrier Talk Talk. Gr8works is a contact center that processes hundreds of call volumes daily.

Problem: Gr8works needed a plug & play enterprise grade Asterisk deployment for its staff to do both inbound and outbound telemarketing. They have a PRI E1 line, combination of polycom and softphones.
Solution: Druid ECS v4.0 was installed on a Dell 1950 1U server, with a Digium 1 port E1 card.

A real Druid Server

How has Gr8works been using Druid ECS? All the Gr8works polycom 501 phones were provisioned automatically upon plugging into the network. Gr8works have been using the Druid ECS time based routing of digium zaptel trunks to do day & night menus for their inbound call center functions. Gr8works also use the Druid ECS queue editor to configure a full feature sales queue. Gr8works is also using Druid ECS to connect to an asterisk based outbound dialer and it works perfectly.