Major Features

• Plug and Play Provisioning of brand IP phones - Cisco, Polycom, Snom, Aastra, Mitel and Grandstream
• Unified Voicemail and Fax
• Administrator Management Portal
• Corporate Contact Center Automatic Call Distribution
• Web user application Portal for desktop and mobile
• Call Recording
• Corporate Instant Messages(IM) with integration to telephony

Auto-Provisioning of IP phones

• Support of Cisco Discovery Protocol (CDP) for Cisco, Polycom and Linksys phones
• Support for tftp, http, ftp remote, VLAN and LAN provisioning of IP phones
• Plug and Play provisioning for SNOM and Grandstream phones
• mDNS zero-configuration of Aastra phones
• Remote reboot and individual customization of configuration files for IP phones
• XML applications like directory services and hot-desking on XML browser supported IP phones

Unified Voicemail and Fax

• Store all your voicemail and faxes in IMAP based unified inbox
• Get your voicemails sent by email
• Get your faxes routed by extension and DID
• Message waiting light (MWI) support with unified inbox

Administrator Management Portal

• Attach and detach any extension to any IP phone station in the network
• Customize your Music On Hold (MOH)
• Record and rehearse auto-attendent messages
• Point and click conversion of wav files into other different formats (g729, g711, gsm, wav, slin)
• Shared Line Appearances(SLA) trunks for SIP, IAX, TDM trunks
• Share Line Appearance Stations for Polycom, Snom and Aastra
• Manage SIP and IAX VOIP trunking
• Route your incoming calls according to time schedule and to various services like conference room, auto-attendant
• Customize settings for each extensions (outbound Caller ID, voicemail to operator, name, email)
• Point and click auto-attendant
• Setup zone based permissions for trunks and paging for each extension
• Setup outbound dialing patterns and associate backup trunks for each outbound dialing rule
• Setup numbers for custom features like zone based paging, queues and external dialing
• Call Detail Reports for all extensions that can be exported to Microsoft Excel for call reporting
• Create administrative users with access to administrative functionalities
• Allow users to get company directory services

Corporate Contact Center Automatic Call Distribution

• Manage pilot or hunt groups with ring all and round robin ring strategies
• Graphical management of full feature queues with different ring strategies and customization of announcements
• Support queue members that are SIP and hard phone extensions

Web user application Portal for desktop and mobile

• Each user will have a unified login for soft phone, IP desktop and web user portal
• Check your faxes and voicemails on your unified IMAP inbox
• Time based routing of your extension's incoming calls with follow-me, simultaneous ringing and forwarding capabilities
• Receive, park, transfer and record office extension calls on your mobile phone through mobile bridging
• Access the web user portal over your mobile phone for remote call-backs
• View and click to call for your received, dialled and missed calls
• Customize unavailable, busy and temporary messages for your voicemail

Call Recording

• Record and view your personal calls on web user portal
• Record calls for your queues

Corporate Instant Messages(IM) with integration to telephony

• See the presence information for members of the company
• Screen pop-ups for incoming and out-going calls
• Internal company IM

Inter-operation with other software

• IMAP Connection for Microsoft Exchange voicemail and fax support
• Microsoft Active Directory support for extension settings
• XMPP integration